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+--- Thread: 4.2 Installer hanging (/thread-3008.html)
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4.2 Installer hanging - thiemf - 03-10-2008
Hello all,
I downloaded the latest TLB installer (version 4.2). However when I try to install TLB, the installer hangs after extracting the file 'tlb.dll'. I attached a screenshot.
Any idea how to fix that problem?
Thanks in advance!
Best regards,
Matthias
- Yuri Kobets - 03-10-2008
What is the Windows Version you are using?
This looks like incompatibility with some running software. Maybe antivirus block the registering TLB, try to disable AV software for installation time.
But the simplest way to fix this bug is: create new administrator account, log on with this new account and install TLB. After installation you can delete the created account.
Let me know if this not helped.
- thiemf - 03-11-2008
Hi Yuri,
thanks for your answer. I'm on Windows XP SP2. Unfortunately, I cannot deactivate my AV software since it's Norton Corporate...however, I booted XP in protected mode and the AV software wasn't started there, but I still got the same error from the TLB installer. I also tried to install TLB with a new admin account, but it didn't work.
I had installed Free Launch Bar before I tried to install TLB. Perhaps that might be a problem?
I also tried to install order versions of TLB (4.1 and 3.1), but I got the same error.
Any more ideas? Perhaps there is some installer log file I cculd check? Thanks in advance!
Best regards,
Matthias
- Yuri Kobets - 03-11-2008
Please can you download this file. This is zipped tlb.dll Unzip it somewhere and run the command:
Code:
regsvr32 "<path>\tlb.dll"Replace <path> with the full path to the tlb.dll
Let me know if there error messages.
BTW Try to install tlb again, if there are no errors.
- thiemf - 03-13-2008
Hi Yuri,
many thanks, I finally could install TLB
I tried your suggestion and the first time regsvr32 was hanging just like the TLB installer. I killed the process and tried again and this time it worked! Won't ask why....afterwards I was able to run the 4.2 installer succesfully
Many thanks for your help! I already purchased TLB, it's very useful for me.
Cheers,
Matthias
4.2.3 beta installer hanging - michaeljc8 - 03-25-2008
Both the 4.2 and 4.2.3 installer hang on vista ultimate sp1 32-bit. I've turned off uac, firewall, defender, and don't have av installed. I tried creating another admin account and installing. I tried downloading the .zip file in this thread and regsvr32 several times. I've installed windows updates and rebooted. nothing works.
Is there going to be a new beta soon that i can try?
- Yuri Kobets - 03-26-2008
What the regsvr32 show? Or it is hung like the installation?
regsvr32 - michaeljc8 - 03-26-2008
regsvr32 just hangs like the installation. I've tried running it and killing several times and it hangs every time. I even tried it with the new admin user I created.
I've copied the files from a beta installation on an xp machine. Do you have a .reg file that I can import on vista to configure the dll?
- Yuri Kobets - 03-26-2008
Attached the reg file.
reg file - michaeljc8 - 03-27-2008
Thanks, got TLB to show up under toolbars, but when I select it, it hangs explorer, I guess if regsvr32 hangs then explorer hangs.
Is there another beta for Vista yet?
Anything I can do to help debug?
Tried 4.2.5 rc1 - michaeljc8 - 05-02-2008
Hi,
I tried the latest version 4.2.5 rc1 and the the installer still hangs at tlb.dll.
Vista Ultimate SP1, UAC off, no A/V, no firewall.
Anything I can do?
debug - michaeljc8 - 05-02-2008
I tried to regsvr32 tlb.dll. I attached to the process with VS2008. Process was deadlocked. 2 threads, 1 main thread, 1 win32 worker thread, i don't have any symbols loaded yet, call stack in main thread u3dapi10.dll 3 times, kernel32.dll 2 times, ntdll.dll 2 times, win32 thread ntdll.dll 5 times.
If you can send me debug tlb.dll with symbols I can try to debug some more.
more info - michaeljc8 - 05-02-2008
Both threads stuck on:
0 7336 Main Thread Main Thread _KiFastSystemCallRet@0 Normal 0
0 > 1636 Worker Thread Win32 Thread _KiFastSystemCallRet@0 Normal 0
Win32 Worker Thread Call Stack:
> ntdll.dll!_KiFastSystemCallRet@0()
ntdll.dll!_ZwWaitForSingleObject@12() + 0xc bytes
ntdll.dll!_RtlpWaitOnCriticalSection@8() + 0xc8 bytes
ntdll.dll!_RtlEnterCriticalSection@4() - 0x4b84 bytes
ntdll.dll!_LdrpInitializeThread@4() + 0x49 bytes
ntdll.dll!__LdrpInitialize@8() + 0x7c bytes
ntdll.dll!_LdrInitializeThunk@8() + 0x10 bytes
Main Thread Call Stack:
> ntdll.dll!_KiFastSystemCallRet@0()
ntdll.dll!_ZwWaitForSingleObject@12() + 0xc bytes
kernel32.dll!_WaitForSingleObjectEx@12() + 0x84 bytes
kernel32.dll!_WaitForSingleObject@8() + 0x12 bytes
u3dapi10.dll!02709052()
[Frames below may be incorrect and/or missing, no symbols loaded for u3dapi10.dll]
u3dapi10.dll!027093c2()
u3dapi10.dll!026d9013()
u3dapi.dll is coming from CVSNT from TortoiseCVS. I'll try to remove from system and see if it makes any difference, but not until Monday.
- michaeljc8 - 05-05-2008
Turns out disabling (renaming) the u3dapi10.dll did the trick and I was able to install and run TLB.
- Yuri Kobets - 05-05-2008
Thank you for information. I've added this solution into the F.A.Q.