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+--- Thread: Installer Crash (Can't get True Launch Bar to Install) (/thread-3125.html)
Installer Crash (Can't get True Launch Bar to Install) - booji - 07-12-2008
Hi,
I have been really intrigued by True Launch Bar 4.2, and thus decided to download a trial version to install on my system. I downloaded the most recent non-beta version 4.2 from your website, and I attempted to install it. However, as soon as the installation process begins (i.e. when the files are being copied), the installer crashes, and I get a popup saying this program has stopped responding. I went into event viewer and found the following details:
Log Name: Application
Source: Application Error
Date: 7/12/2008 8:38:15 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: LatixxxxT (REMOVED FOR PRIVACY)
Description:
Faulting application truelaunchbar42.exe, version 4.2.0.0, time stamp 0x460e79ba, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000096, fault offset 0x036236d8, process id 0x1030, application start time 0x01c8e480ba59e728.
Event Xml:
<Event>
<System>
<Provider>
<EventID>1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated>
<EventRecordID>5502</EventRecordID>
<Channel>Application</Channel>
<Computer>LatitudeXT</Computer>
<Security>
</System>
<EventData>
<Data>truelaunchbar42.exe</Data>
<Data>4.2.0.0</Data>
<Data>460e79ba</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000096</Data>
<Data>036236d8</Data>
<Data>1030</Data>
<Data>01c8e480ba59e728</Data>
</EventData>
</Event>
I am logged in as the administrator, and I am currently using Vista Business w/ SP1 x86. I tried installing by doubling clicking the installer and also by right-clicking and choosing "install as administrator". I also made sure to turn off my spyware and antivirus software prior to installing.
I really hope someone can help me fix this.
Thanks!
- Yuri Kobets - 07-13-2008
Please can you try to install the version 4.2.6. Also are there any files in the folder C:\Program Files\TrueLaunchBar after installer crash?
- booji - 07-13-2008
Hi Yuri,
I checked under C/Program Files/TrueLaunchBar and these are the folders/files I see:
contextmenu (folder)
skins (folder)
tlb.dll (file)
I will try to install the version you pointed out, however since this is a beta version I am a little concerned. I appreciate the feedback.
- booji - 07-13-2008
Hi Yuri,
The version that you linked me to installs fine. However, I would prefer to have the stable version 4.2 installed. Please let me know if a fix is available.
Thanks!
- Yuri Kobets - 07-15-2008
Well, if you want version 4.2 run it's installation and when it finished save tlb.dll somewhere. Then install version 4.2.6 and replace tlb.dll with saved version. This is the only file that was changed.
But I recommend to use version 4.2.6 - this version is stable enough. I know about only one problem - the toolbar transparency options can hide the taskbar. So at the end of July this version will be released as stable.
- booji - 07-15-2008
Thank you very much Yuri! Your assistance is much appreciated.