11-14-2007, 03:52 AM -
The Explorer crashes that prompted me to post the original message were on 12/11/07 and happened when I clicked on the Mail Monitor icon. However the only entries in Event Viewer/Application for these events were of type 'Information' with source 'Winlogon' and Event type '1002'. The message in the Description field was 'The shell stopped unexpectedly and Explorer.exe was restarted'.
I've trawled back through Event Viewer/Application on both machines looking for examples of 'faulting application explorer.exe' and which seem to be definitely associated with Mail Monitor.
All I could find were 5 examples on U100 where the 'faulting module' is mailmon.dll. These happened on the 25/07/2007, 17/07/2007, 14/07/2007, 11/07/2007, and 09/07/2007. (The log goes back as far as 15/12/06).
The entries are all identical except for the date and time. However I think they may be connected with the previous version of Mail Monitor because the log refers to mailmon.dll version 1.20.0.0 and if I search for mailmon.dll now it doesn’t show up. (Unfortunately I can't remember when I updated MailMon to version 2.0 but I think it was in July).
Anyway I've copied the most recent entry below in case it helps:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 25/07/2007
Time: 06:57:51
User: N/A
Computer: U100
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module mailmon.dll, version 1.20.0.0, fault address 0x0002647f.
For more information, see Help and Support Center at <!-- m --><a class="postlink" href="http://go.microsoft.com/fwlink/events.asp">http://go.microsoft.com/fwlink/events.asp</a><!-- m -->.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6d 61 69 6c 6d in mailm
0038: 6f 6e 2e 64 6c 6c 20 31 on.dll 1
0040: 2e 32 30 2e 30 2e 30 20 .20.0.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 32 36 34 t 000264
0058: 37 66 0d 0a 7f..
I've trawled back through Event Viewer/Application on both machines looking for examples of 'faulting application explorer.exe' and which seem to be definitely associated with Mail Monitor.
All I could find were 5 examples on U100 where the 'faulting module' is mailmon.dll. These happened on the 25/07/2007, 17/07/2007, 14/07/2007, 11/07/2007, and 09/07/2007. (The log goes back as far as 15/12/06).
The entries are all identical except for the date and time. However I think they may be connected with the previous version of Mail Monitor because the log refers to mailmon.dll version 1.20.0.0 and if I search for mailmon.dll now it doesn’t show up. (Unfortunately I can't remember when I updated MailMon to version 2.0 but I think it was in July).
Anyway I've copied the most recent entry below in case it helps:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 25/07/2007
Time: 06:57:51
User: N/A
Computer: U100
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module mailmon.dll, version 1.20.0.0, fault address 0x0002647f.
For more information, see Help and Support Center at <!-- m --><a class="postlink" href="http://go.microsoft.com/fwlink/events.asp">http://go.microsoft.com/fwlink/events.asp</a><!-- m -->.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6d 61 69 6c 6d in mailm
0038: 6f 6e 2e 64 6c 6c 20 31 on.dll 1
0040: 2e 32 30 2e 30 2e 30 20 .20.0.0
0048: 61 74 20 6f 66 66 73 65 at offse
0050: 74 20 30 30 30 32 36 34 t 000264
0058: 37 66 0d 0a 7f..